Privacy Policy

Privacy Policy

Rock Lobster Restaurant

A.B.N. 64898703370

Rock Lobster Restaurant is committed to the protection of your personal information. Rock Lobster Restaurant has developed its own privacy policy, which is based on the National Privacy Principles in the Privacy Act 1988.

This Policy covers all personal information that we hold and includes information we have collected through our restaurant, over the phone and over the internet through our websites. This Policy also covers personal information that we have sourced from third parties.


When you use this website Rock Lobster Restaurant will only collect necessary personal information, which you provide, to us and information about how you use our website, for example by making a purchase or posting original content to our site. This information may include your name, home or work address, phone number, e-mail contact and information about the products and services, which interest you. Rock Lobster Restaurant will only collect personal information by lawful and fair means and will let you know where and how to contact us.


Rock Lobster Restaurant may use your personal information to:

(a) process your orders for our products or services that you place with our website, directly with our store or any other representative of Rock Lobster Restaurant;

(b) administer and deal with any issues you raise with us regarding any of our products or services;

(c) analyse products and customer services and develop new products; and

(d) facilitate Rock Lobster Restaurant internal business operations, including fulfilment of any legal requirements.

Security Policy

Rock Lobster Restaurant recognises that your e-mail address and mobile phone number are confidential. We will not use or disclose your e-mail address and mobile phone number to any third party without your explicit consent except for our own marketing purposes. You will you get any third party unsolicited bulk e-mail (also known as “spam”) with any commercial offers or advertisements, as a result of your registration of details with Rock Lobster Restaurant.

When you use this website, our Internet Service Providers record your visit and logs the following data for aggregate statistical purposes – server address, top level domain name (e.g. .com, .gov, .au, .uk etc.), date and time of visit, pages accessed, previous website visited and type of web browser and operating system used. This information together with any other feedback / information you provide us from time to time are used to continuously improve our service.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect service provider logs.

Your IP address may be logged upon placing an order as part of our commitment to fraud prevention and security. Rock Lobster Restaurant will pass on any information related to suspected fraudulent activity to the appropriate authorities.


We provide you with choice as to whether we send you information about special products and services in the future, and whether information is sent by our agents or third party service providers. You may also change this choice in the future by contacting us with this request.


Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Our site uses cookies to for order and marketing purposes.

Privacy Policy

This Policy will be reviewed from time to time and any amendments will be incorporated in the updated Policy. The updated Policy will be posted on this website. Your continued use of this website indicates your acceptance of the Policy in place at this time.

Privacy Queries

All queries regarding our Privacy Policy should be directed to

Rock Lobster Restaurant

Phone: 02 4981 1813

D’Albora Marina, E20/6

Teramby Road, Nelson Bay NSW 2315